Frequently Asked Questions
General Questions
Who should learn CPR?
Everyone can benefit from learning the skills to save lives. We offer a “Family and Friends” class that is appropriate for the general public. Some professions require CPR certification that is renewed periodically (police and fire personnel, educators, fitness professionals, etc.). Medical professionals (physicians, nurses, etc.) are required to keep current in Healthcare Provider CPR.
What is "Hands-only CPR"?
Hands-only CPR is CPR without mouth-to-mouth breaths. It may be used by people who witness a teen or adult suddenly collapse outside of a medical setting.
General Questions
Who should learn CPR?
Everyone can benefit from learning the skills to save lives. We offer a “Family and Friends” class that is appropriate for the general public. Some professions require CPR certification that is renewed periodically (police and fire personnel, educators, fitness professionals, etc.). Medical professionals (physicians, nurses, etc.) are required to keep current in Healthcare Provider CPR.
What is "Hands-only CPR"?
Hands-only CPR is CPR without mouth-to-mouth breaths. It may be used by people who witness a teen or adult suddenly collapse outside of a medical setting.
Cancellations, Rescheduling & Refunds
Cancellations
If you registered and paid for a CPR training class, Helpful Hands CPR reserves a seat for you. This guarantees that you will be certified and that you will receive your certification card.

If you need to cancel, please inform us at least 72 hours before the scheduled class time to obtain a refund.

If you must cancel within the 72 hour time frame, we can transfer your payment to any upcoming class but we are unfortunately unable to reimburse you for a late cancellation or no-show.
Rescheduling
If you registered and paid for a CPR training class but can’t make that particular date or time, you will need to simply make a written request. 

Requests must be made in writing, emailed to gary@helpfulhandscpr.com, for our documentation purposes. You may reschedule only once. A $20 rescheduling fee applies.
Late policy
No late admittance will be allowed.
CPR training begins the moment the instructor begins his/her lesson.
You must make a request to reschedule in writing.
A $20 rescheduling fee applies. *See Rescheduling for details.
Replacement cards
BLS Provider Replacement Card is $10.
Heartsaver Replacement Card is $20.
Email us at gary@helpfulhandscpr.com.
Helpful Hands CPR reserves the right to cancel classes at anytime, due to low enrollment and/or any unforeseen events. 
In those unlikely events, we will make every attempt to contact you. Participants in these courses will be given the option 
to reschedule or receive a full refund.
Cancellations, Rescheduling & Refunds
Cancellations
If you registered and paid for a CPR training class, Helpful Hands CPR reserves a seat for you. This guarantees that you will be certified and that you will receive your certification card.

If you need to cancel, please inform us at least 72 hours before the scheduled class time to obtain a refund.

If you must cancel within the 72 hour time frame, we can transfer your payment to any upcoming class but we are unfortunately unable to reimburse you for a late cancellation or no-show.
Rescheduling
If you registered and paid for a CPR training class but can’t make that particular date or time, you will need to simply make a written request. 

Requests must be made in writing, emailed to gary@helpfulhandscpr.com, for our documentation purposes. You may reschedule only once. A $20 rescheduling fee applies.
Late policy
No late admittance will be allowed.
CPR training begins the moment the instructor begins his/her lesson.
You must make a request to reschedule in writing.
A $20 rescheduling fee applies. *See Rescheduling for details.
Replacement cards
BLS Provider Replacement Card is $10.

Heartsaver Replacement Card is $20.

Email us at gary@helpfulhandscpr.com.
Helpful Hands CPR reserves the right to cancel classes at anytime, due to low enrollment and/or any unforeseen events. 

In those unlikely events, we will make every attempt to contact you. Participants in these courses will be given the option to reschedule or receive a full refund.
Certifications
What type of certifications 
do you offer?
We provide American Heart Association curriculum classes. Each class on the calendar will list the curriculum type. See the class descriptions for detailed information on each course.
Can I get certified or 
re-certified online?
You can take part of your training online through the American Heart Association Website. Once you have completed the online component, print your certificate and sign up for our skills evaluation class. We will evaluate your hands-on skills and provide your AHA certification. Please bring your online completion certificate to class.
What should I do if I lose my certification card?
We can provide a replacement card. 

The fee for replacement cards is $10.
Will I receive my certification card at the class?
No, we will mail your certification card approximately 2 weeks after you pass the course. After the class you will receive a letter of completion that usually suffices as proof of certification until your card is received. Please confirm (in advance) with your employer to be certain that a letter of completion from a certified instructor is sufficient for your specific needs.
I just want to renew my certificate. Which class should I take?
The initial and renewal classes are the same content. Take the class appropriate for your current certification. We offer skills evaluations, which, combined with the appropriate AHA online program will allow you to re-certify more quickly. See the "Online Certification" tab for more details.
Classes
What do I need to 
bring to class?
Wear comfortable clothing – you may need to sit or kneel on the floor. Also, bring a pen and paper to take notes. If you normally wear glasses to watch television, bring your glasses; much of the instruction is video-based. If you have long hair, you may want to bring something to tie it back so you can better view the equipment.
Do I have to register in 
advance for a class?
Yes, we require registration in advance. We need to plan ahead for the number of students for each session.
Can you teach an on-site 
class at my company?
Yes, we are happy to accommodate a group class at your site. 
Please contact us to arrange for a private class.
How long do the classes last?
The class duration will vary based on the size of the group and type of class. Most classes are approximately 3 hours long.
What languages are your classes offered in?
All of our classes are conducted in English.
Basic Life Support (BLS)
Why do I have to pay twice for the Online Training + In Person Testing course?
You pay the AHA directly for the online course. After you go through the online course you pay us for the hands-on skills test.
I’m running out of time. How can I get my certificate ASAP?
You can take the class weekly at any of our 3 training sites and get your CPR certificate at the end of the class when you pass the test. We have 3 convenient locations for you to choose from - Waltham, Westford, and Shrewsbury. 
I don’t have time to do the in person course. What can I do?
Take the AHA online course to save time and then sign up with us to get your hands-on skills test that takes only 90 minutes at a location convenient for you.
What is HeartCode BLS?
HeartCode BLS is the online portion of the BLS blended learning offered by the American Heart Association. After completing the online portion, students must attend a structured Instructor-led hands-on class offered by the Helpful Hands CPR.
How long is your 
BLS certificate valid?
The American Heart Association certificate is valid for 2 years from date of issue.
Can sections of the BLS CPR class be taken separately?
Yes, you can take the online training offered by the AHA first and then reserve a spot in one of our facilities to take your hands-on in person skills test.
Can I skip the class and 
take the exam?
No, you cannot take the hands-on in person skills test before you complete the online training from the AHA. You cannot get your CPR certificate without passing BOTH the AHA online course AND the hands-on in person skills test.
Is the final test very difficult? 
What if I don't pass?
If, for whatever reason, you fail the skills test you can retry as many times as you would like. We offer 100% pass rate guarantee or retake it for free.
Lunch & Learn Classes
We love this training. 
How can we pay?
We accept all major credit cards, both online and over the phone. We can also invoice you for the total cost of your entire group if you would like to pay by check. 

Are your trainings AHA-compliant?
We design our online training programs based on the latest American Heart Association guidelines. The training is delivered by AHA-certified CPR instructors. 

Can you send us one (or multiple) invoices for my entire group?
Yes. We frequently email or mail separate invoices for different departments in a company. Get in touch [link] to let us know how we can accommodate your group. 

Do you have a refund policy?
Yes. We’ll provide 100% of your money back—no questions asked.

Classes
What do I need to 
bring to class?
Wear comfortable clothing – you may need to sit or kneel on the floor. Also, bring a pen and paper to take notes. If you normally wear glasses to watch television, bring your glasses; much of the instruction is video-based. If you have long hair, you may want to bring something to tie it back so you can better view the equipment.
Do I have to register in 
advance for a class?
Yes, we require registration in advance. We need to plan ahead for the number of students for each session.
Can you teach an on-site 
class at my company?
Yes, we are happy to accommodate a group class at your site. 

Please contact us to arrange for a private class.
How long do the classes last?
The class duration will vary based on the size of the group and type of class. Most classes are approximately 3 hours long.
What languages are your classes offered in?
All of our classes are conducted in English.
Basic Life Support (BLS)
Why do I have to pay twice for the Online Training + In Person Testing course?
You pay the AHA directly for the online course. After you go through the online course you pay us for the hands-on skills test.
I’m running out of time. How can I get my certificate ASAP?
You can take the class weekly at any of our 3 training sites and get your CPR certificate at the end of the class when you pass the test. We have 3 convenient locations for you to choose from - Waltham, Westford, and Shrewsbury. 
I don’t have time to do the in person course. What can I do?
Take the AHA online course to save time and then sign up with us to get your hands-on skills test that takes only 90 minutes at a location convenient for you.
What is HeartCode BLS?
HeartCode BLS is the online portion of the BLS blended learning offered by the American Heart Association. After completing the online portion, students must attend a structured Instructor-led hands-on class offered by the Helpful Hands CPR.
How long is your 
BLS certificate valid?
The American Heart Association certificate is valid for 2 years from date of issue.
Can sections of the BLS CPR class be taken separately?
Yes, you can take the online training offered by the AHA first and then reserve a spot in one of our facilities to take your hands-on in person skills test.
Can I skip the class and 
take the exam?
No, you cannot take the hands-on in person skills test before you complete the online training from the AHA. You cannot get your CPR certificate without passing BOTH the AHA online course AND the hands-on in person skills test.
Is the final test very difficult? 
What if I don't pass?
If, for whatever reason, you fail the skills test you can retry as many times as you would like. We offer 100% pass rate guarantee or retake it for free.
Lunch & Learn Classes
We love this training. 
How can we pay?
We accept all major credit cards, both online and over the phone. We can also invoice you for the total cost of your entire group if you would like to pay by check. 

Are your trainings AHA-compliant?
We design our online training programs based on the latest American Heart Association guidelines. The training is delivered by AHA-certified CPR instructors. 

Can you send us one (or multiple) invoices for my entire group?
Yes. We frequently email or mail separate invoices for different departments in a company. Get in touch [link] to let us know how we can accommodate your group. 

Do you have a refund policy?
Yes. We’ll provide 100% of your money back—no questions asked.

Copyright 2019 Helpful Hands CPR™. All Rights Reserved.
Copyright 2019 Helpful Hands CPR™. All Rights Reserved.
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